Reflections & stories
Ideas, experiences and learnings about education, technology and coexistence.
Showing 193–204 of 1,735 articles
The human-sounding digital fraud: design, risk, and trust
Automated agents execute full campaigns. Automating persuasion allows scaling errors and learning from each victim, requiring real oversight and clear accountability criteria.
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After the scam, someone has to give the morning back
A scam can end on a screen and continue through phone calls, time away from work and doubts about every message. Looking at that recovery work changes what we should expect from services and public institutions.
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Digital fraud that speaks like us: a family protocol
Families need a protocol that does not increase fear. Emotional fraud takes advantage of the impulse to protect before thinking, turning urgency into vulnerability.
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A familiar call is not always who it seems
Blind trust in caller ID creates false security. The telephone network allows appearance manipulation without revealing who actually controls the communication, demanding deeper critical thinking.
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The digital fraud that mimics our voice and why checking spelling is not enough
Sophisticated fraud no longer contains grammatical errors. Looking for typos provides a false sense of security against automated campaigns and personal data leaks.
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Digital fraud that mimics our voice: a practical guide
Effective verification requires independent layers. No single signal suffices when identifiers and context can be falsified. Concrete proposals to design more human systems.
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The suspicious message nobody had compared with the others
A request for a small payment can seem unimportant until it appears in another conversation. An imaginary case explores why connecting warning signs requires time, boundaries and a response that does not punish people for asking questions.
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Digital Fraud: The Trap of Instant Speed
Financial immediacy demands an equivalent rescue net. If money vanishes in seconds, complaint mechanisms must operate with the same celerity to avoid being left behind.
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Digital fraud that impacts even those who do not use technology
Digital fraud can harm people who never opened an account. We analyze how supplier verification creates unforeseen consequences for absent third parties.
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The digital fraud that speaks like us: the human side of automated decisions
An anti-fraud decision can cause real harm. Reducing fraud does not justify treating each alert as an irreversible verdict, but rather requires reviewing the human impact and paths for repair.
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Fraud does not begin with blaming the victim
Blaming the victim protects the wrong design. Today's sophistication can fool anyone at the right time.
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Before we pay, the screen should explain what has changed
A familiar invoice can carry unfamiliar bank details. An imaginary example explores how to design a useful pause before payment, without placing the entire burden on the person whose finger is already hovering over the confirmation button.
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