Coordinating a response to cyberbullying needs short agreements, visible responsibilities and protection that does not place the work on the person who has been harmed.
Begin with a safe conversation#
A useful agreement starts in a calm setting with one plain question: what would help you feel safer today. Family members listen without demanding a perfect account; the school explains what it can do and by when; and the affected person can choose which information is passed on. The immediate aim is not to solve every cause, but to stop exposure, preserve choices and make the response predictable. Coordination is not copying the same message to many people. It means that each adult knows what to do, what information is necessary and what must stay private. A record with date, fact, decision and next review prevents a young person from having to repeat their experience whenever a new professional appears. UNESCO supports school responses that prevent violence and protect participation; UNICEF provides digital-safety guidance; WHO notes that emotional wellbeing is part of protection; and the Council of Europe places childrens rights online as well as offline. These sources help adults make decisions without improvising. El acuerdo se escribe con un responsable, un plazo corto y una señal comprobable de que la medida funciona. Nadie debe prometer confidencialidad absoluta cuando hay un riesgo grave, pero sí explicar con honestidad qué se comunicará, a quién y por qué. Si surgen amenazas, coacción, difusión íntima, suplantación o riesgo de autolesión, la protección inmediata y los servicios competentes tienen prioridad. La revisión pregunta si ha disminuido el contacto dañino, si se respetan los límites y si la persona puede volver a sus rutinas con más tranquilidad.
A useful agreement starts in a calm setting with one plain question: what would help you feel safer today.
Agree what is shared and with whom#
Coordination is not copying the same message to many people. It means that each adult knows what to do, what information is necessary and what must stay private. A record with date, fact, decision and next review prevents a young person from having to repeat their experience whenever a new professional appears. UNESCO supports school responses that prevent violence and protect participation; UNICEF provides digital-safety guidance; WHO notes that emotional wellbeing is part of protection; and the Council of Europe places childrens rights online as well as offline. These sources help adults make decisions without improvising. A useful agreement starts in a calm setting with one plain question: what would help you feel safer today. Family members listen without demanding a perfect account; the school explains what it can do and by when; and the affected person can choose which information is passed on. The immediate aim is not to solve every cause, but to stop exposure, preserve choices and make the response predictable. El acuerdo se escribe con un responsable, un plazo corto y una señal comprobable de que la medida funciona. Nadie debe prometer confidencialidad absoluta cuando hay un riesgo grave, pero sí explicar con honestidad qué se comunicará, a quién y por qué. Si surgen amenazas, coacción, difusión íntima, suplantación o riesgo de autolesión, la protección inmediata y los servicios competentes tienen prioridad. La revisión pregunta si ha disminuido el contacto dañino, si se respetan los límites y si la persona puede volver a sus rutinas con más tranquilidad.
Name one trusted contact#
UNESCO supports school responses that prevent violence and protect participation; UNICEF provides digital-safety guidance; WHO notes that emotional wellbeing is part of protection; and the Council of Europe places childrens rights online as well as offline. These sources help adults make decisions without improvising. A useful agreement starts in a calm setting with one plain question: what would help you feel safer today. Family members listen without demanding a perfect account; the school explains what it can do and by when; and the affected person can choose which information is passed on. The immediate aim is not to solve every cause, but to stop exposure, preserve choices and make the response predictable. Coordination is not copying the same message to many people. It means that each adult knows what to do, what information is necessary and what must stay private. A record with date, fact, decision and next review prevents a young person from having to repeat their experience whenever a new professional appears. El acuerdo se escribe con un responsable, un plazo corto y una señal comprobable de que la medida funciona. Nadie debe prometer confidencialidad absoluta cuando hay un riesgo grave, pero sí explicar con honestidad qué se comunicará, a quién y por qué. Si surgen amenazas, coacción, difusión íntima, suplantación o riesgo de autolesión, la protección inmediata y los servicios competentes tienen prioridad. La revisión pregunta si ha disminuido el contacto dañino, si se respetan los límites y si la persona puede volver a sus rutinas con más tranquilidad.
Turn the agreement into small actions#
A useful agreement starts in a calm setting with one plain question: what would help you feel safer today. Family members listen without demanding a perfect account; the school explains what it can do and by when; and the affected person can choose which information is passed on. The immediate aim is not to solve every cause, but to stop exposure, preserve choices and make the response predictable. Coordination is not copying the same message to many people. It means that each adult knows what to do, what information is necessary and what must stay private. A record with date, fact, decision and next review prevents a young person from having to repeat their experience whenever a new professional appears. UNESCO supports school responses that prevent violence and protect participation; UNICEF provides digital-safety guidance; WHO notes that emotional wellbeing is part of protection; and the Council of Europe places childrens rights online as well as offline. These sources help adults make decisions without improvising. El acuerdo se escribe con un responsable, un plazo corto y una señal comprobable de que la medida funciona. Nadie debe prometer confidencialidad absoluta cuando hay un riesgo grave, pero sí explicar con honestidad qué se comunicará, a quién y por qué. Si surgen amenazas, coacción, difusión íntima, suplantación o riesgo de autolesión, la protección inmediata y los servicios competentes tienen prioridad. La revisión pregunta si ha disminuido el contacto dañino, si se respetan los límites y si la persona puede volver a sus rutinas con más tranquilidad.
Protect evidence and privacy#
Coordination is not copying the same message to many people. It means that each adult knows what to do, what information is necessary and what must stay private. A record with date, fact, decision and next review prevents a young person from having to repeat their experience whenever a new professional appears. UNESCO supports school responses that prevent violence and protect participation; UNICEF provides digital-safety guidance; WHO notes that emotional wellbeing is part of protection; and the Council of Europe places childrens rights online as well as offline. These sources help adults make decisions without improvising. A useful agreement starts in a calm setting with one plain question: what would help you feel safer today. Family members listen without demanding a perfect account; the school explains what it can do and by when; and the affected person can choose which information is passed on. The immediate aim is not to solve every cause, but to stop exposure, preserve choices and make the response predictable. El acuerdo se escribe con un responsable, un plazo corto y una señal comprobable de que la medida funciona. Nadie debe prometer confidencialidad absoluta cuando hay un riesgo grave, pero sí explicar con honestidad qué se comunicará, a quién y por qué. Si surgen amenazas, coacción, difusión íntima, suplantación o riesgo de autolesión, la protección inmediata y los servicios competentes tienen prioridad. La revisión pregunta si ha disminuido el contacto dañino, si se respetan los límites y si la persona puede volver a sus rutinas con más tranquilidad.
Coordinate the school response#
UNESCO supports school responses that prevent violence and protect participation; UNICEF provides digital-safety guidance; WHO notes that emotional wellbeing is part of protection; and the Council of Europe places childrens rights online as well as offline. These sources help adults make decisions without improvising. A useful agreement starts in a calm setting with one plain question: what would help you feel safer today. Family members listen without demanding a perfect account; the school explains what it can do and by when; and the affected person can choose which information is passed on. The immediate aim is not to solve every cause, but to stop exposure, preserve choices and make the response predictable. Coordination is not copying the same message to many people. It means that each adult knows what to do, what information is necessary and what must stay private. A record with date, fact, decision and next review prevents a young person from having to repeat their experience whenever a new professional appears. El acuerdo se escribe con un responsable, un plazo corto y una señal comprobable de que la medida funciona. Nadie debe prometer confidencialidad absoluta cuando hay un riesgo grave, pero sí explicar con honestidad qué se comunicará, a quién y por qué. Si surgen amenazas, coacción, difusión íntima, suplantación o riesgo de autolesión, la protección inmediata y los servicios competentes tienen prioridad. La revisión pregunta si ha disminuido el contacto dañino, si se respetan los límites y si la persona puede volver a sus rutinas con más tranquilidad.
Bring in community support when useful#
A useful agreement starts in a calm setting with one plain question: what would help you feel safer today. Family members listen without demanding a perfect account; the school explains what it can do and by when; and the affected person can choose which information is passed on. The immediate aim is not to solve every cause, but to stop exposure, preserve choices and make the response predictable. Coordination is not copying the same message to many people. It means that each adult knows what to do, what information is necessary and what must stay private. A record with date, fact, decision and next review prevents a young person from having to repeat their experience whenever a new professional appears. UNESCO supports school responses that prevent violence and protect participation; UNICEF provides digital-safety guidance; WHO notes that emotional wellbeing is part of protection; and the Council of Europe places childrens rights online as well as offline. These sources help adults make decisions without improvising. El acuerdo se escribe con un responsable, un plazo corto y una señal comprobable de que la medida funciona. Nadie debe prometer confidencialidad absoluta cuando hay un riesgo grave, pero sí explicar con honestidad qué se comunicará, a quién y por qué. Si surgen amenazas, coacción, difusión íntima, suplantación o riesgo de autolesión, la protección inmediata y los servicios competentes tienen prioridad. La revisión pregunta si ha disminuido el contacto dañino, si se respetan los límites y si la persona puede volver a sus rutinas con más tranquilidad.
Give the affected person a real voice#
Coordination is not copying the same message to many people. It means that each adult knows what to do, what information is necessary and what must stay private. A record with date, fact, decision and next review prevents a young person from having to repeat their experience whenever a new professional appears. UNESCO supports school responses that prevent violence and protect participation; UNICEF provides digital-safety guidance; WHO notes that emotional wellbeing is part of protection; and the Council of Europe places childrens rights online as well as offline. These sources help adults make decisions without improvising. A useful agreement starts in a calm setting with one plain question: what would help you feel safer today. Family members listen without demanding a perfect account; the school explains what it can do and by when; and the affected person can choose which information is passed on. The immediate aim is not to solve every cause, but to stop exposure, preserve choices and make the response predictable. El acuerdo se escribe con un responsable, un plazo corto y una señal comprobable de que la medida funciona. Nadie debe prometer confidencialidad absoluta cuando hay un riesgo grave, pero sí explicar con honestidad qué se comunicará, a quién y por qué. Si surgen amenazas, coacción, difusión íntima, suplantación o riesgo de autolesión, la protección inmediata y los servicios competentes tienen prioridad. La revisión pregunta si ha disminuido el contacto dañino, si se respetan los límites y si la persona puede volver a sus rutinas con más tranquilidad.
Separate repair from reconciliation#
UNESCO supports school responses that prevent violence and protect participation; UNICEF provides digital-safety guidance; WHO notes that emotional wellbeing is part of protection; and the Council of Europe places childrens rights online as well as offline. These sources help adults make decisions without improvising. A useful agreement starts in a calm setting with one plain question: what would help you feel safer today. Family members listen without demanding a perfect account; the school explains what it can do and by when; and the affected person can choose which information is passed on. The immediate aim is not to solve every cause, but to stop exposure, preserve choices and make the response predictable. Coordination is not copying the same message to many people. It means that each adult knows what to do, what information is necessary and what must stay private. A record with date, fact, decision and next review prevents a young person from having to repeat their experience whenever a new professional appears. El acuerdo se escribe con un responsable, un plazo corto y una señal comprobable de que la medida funciona. Nadie debe prometer confidencialidad absoluta cuando hay un riesgo grave, pero sí explicar con honestidad qué se comunicará, a quién y por qué. Si surgen amenazas, coacción, difusión íntima, suplantación o riesgo de autolesión, la protección inmediata y los servicios competentes tienen prioridad. La revisión pregunta si ha disminuido el contacto dañino, si se respetan los límites y si la persona puede volver a sus rutinas con más tranquilidad.
Avoid meetings that raise risk#
A useful agreement starts in a calm setting with one plain question: what would help you feel safer today. Family members listen without demanding a perfect account; the school explains what it can do and by when; and the affected person can choose which information is passed on. The immediate aim is not to solve every cause, but to stop exposure, preserve choices and make the response predictable. Coordination is not copying the same message to many people. It means that each adult knows what to do, what information is necessary and what must stay private. A record with date, fact, decision and next review prevents a young person from having to repeat their experience whenever a new professional appears. UNESCO supports school responses that prevent violence and protect participation; UNICEF provides digital-safety guidance; WHO notes that emotional wellbeing is part of protection; and the Council of Europe places childrens rights online as well as offline. These sources help adults make decisions without improvising. El acuerdo se escribe con un responsable, un plazo corto y una señal comprobable de que la medida funciona. Nadie debe prometer confidencialidad absoluta cuando hay un riesgo grave, pero sí explicar con honestidad qué se comunicará, a quién y por qué. Si surgen amenazas, coacción, difusión íntima, suplantación o riesgo de autolesión, la protección inmediata y los servicios competentes tienen prioridad. La revisión pregunta si ha disminuido el contacto dañino, si se respetan los límites y si la persona puede volver a sus rutinas con más tranquilidad.
Case 1: a messaging group#
Coordination is not copying the same message to many people. It means that each adult knows what to do, what information is necessary and what must stay private. A record with date, fact, decision and next review prevents a young person from having to repeat their experience whenever a new professional appears. UNESCO supports school responses that prevent violence and protect participation; UNICEF provides digital-safety guidance; WHO notes that emotional wellbeing is part of protection; and the Council of Europe places childrens rights online as well as offline. These sources help adults make decisions without improvising. A useful agreement starts in a calm setting with one plain question: what would help you feel safer today. Family members listen without demanding a perfect account; the school explains what it can do and by when; and the affected person can choose which information is passed on. The immediate aim is not to solve every cause, but to stop exposure, preserve choices and make the response predictable. En el caso descrito, el primer cambio verificable es que cesan los mensajes, se identifica un adulto disponible y la asistencia cotidiana no empeora. El acuerdo se escribe con un responsable, un plazo corto y una señal comprobable de que la medida funciona. Nadie debe prometer confidencialidad absoluta cuando hay un riesgo grave, pero sí explicar con honestidad qué se comunicará, a quién y por qué. Si surgen amenazas, coacción, difusión íntima, suplantación o riesgo de autolesión, la protección inmediata y los servicios competentes tienen prioridad. La revisión pregunta si ha disminuido el contacto dañino, si se respetan los límites y si la persona puede volver a sus rutinas con más tranquilidad.
Case 2: a manipulated image#
UNESCO supports school responses that prevent violence and protect participation; UNICEF provides digital-safety guidance; WHO notes that emotional wellbeing is part of protection; and the Council of Europe places childrens rights online as well as offline. These sources help adults make decisions without improvising. A useful agreement starts in a calm setting with one plain question: what would help you feel safer today. Family members listen without demanding a perfect account; the school explains what it can do and by when; and the affected person can choose which information is passed on. The immediate aim is not to solve every cause, but to stop exposure, preserve choices and make the response predictable. Coordination is not copying the same message to many people. It means that each adult knows what to do, what information is necessary and what must stay private. A record with date, fact, decision and next review prevents a young person from having to repeat their experience whenever a new professional appears. Aquí no se reenvía el material para pedir opiniones: se registra el enlace, se usa el canal de denuncia y se verifica la retirada. El acuerdo se escribe con un responsable, un plazo corto y una señal comprobable de que la medida funciona. Nadie debe prometer confidencialidad absoluta cuando hay un riesgo grave, pero sí explicar con honestidad qué se comunicará, a quién y por qué. Si surgen amenazas, coacción, difusión íntima, suplantación o riesgo de autolesión, la protección inmediata y los servicios competentes tienen prioridad. La revisión pregunta si ha disminuido el contacto dañino, si se respetan los límites y si la persona puede volver a sus rutinas con más tranquilidad.
Case 3: an account that returns#
A useful agreement starts in a calm setting with one plain question: what would help you feel safer today. Family members listen without demanding a perfect account; the school explains what it can do and by when; and the affected person can choose which information is passed on. The immediate aim is not to solve every cause, but to stop exposure, preserve choices and make the response predictable. Coordination is not copying the same message to many people. It means that each adult knows what to do, what information is necessary and what must stay private. A record with date, fact, decision and next review prevents a young person from having to repeat their experience whenever a new professional appears. UNESCO supports school responses that prevent violence and protect participation; UNICEF provides digital-safety guidance; WHO notes that emotional wellbeing is part of protection; and the Council of Europe places childrens rights online as well as offline. These sources help adults make decisions without improvising. Si la cuenta reaparece, el acuerdo se reactiva sin culpabilizar; se actualizan pruebas y apoyos antes de decidir una medida nueva. El acuerdo se escribe con un responsable, un plazo corto y una señal comprobable de que la medida funciona. Nadie debe prometer confidencialidad absoluta cuando hay un riesgo grave, pero sí explicar con honestidad qué se comunicará, a quién y por qué. Si surgen amenazas, coacción, difusión íntima, suplantación o riesgo de autolesión, la protección inmediata y los servicios competentes tienen prioridad. La revisión pregunta si ha disminuido el contacto dañino, si se respetan los límites y si la persona puede volver a sus rutinas con más tranquilidad.
Review the plan after forty-eight hours#
Coordination is not copying the same message to many people. It means that each adult knows what to do, what information is necessary and what must stay private. A record with date, fact, decision and next review prevents a young person from having to repeat their experience whenever a new professional appears. UNESCO supports school responses that prevent violence and protect participation; UNICEF provides digital-safety guidance; WHO notes that emotional wellbeing is part of protection; and the Council of Europe places childrens rights online as well as offline. These sources help adults make decisions without improvising. A useful agreement starts in a calm setting with one plain question: what would help you feel safer today. Family members listen without demanding a perfect account; the school explains what it can do and by when; and the affected person can choose which information is passed on. The immediate aim is not to solve every cause, but to stop exposure, preserve choices and make the response predictable. El acuerdo se escribe con un responsable, un plazo corto y una señal comprobable de que la medida funciona. Nadie debe prometer confidencialidad absoluta cuando hay un riesgo grave, pero sí explicar con honestidad qué se comunicará, a quién y por qué. Si surgen amenazas, coacción, difusión íntima, suplantación o riesgo de autolesión, la protección inmediata y los servicios competentes tienen prioridad. La revisión pregunta si ha disminuido el contacto dañino, si se respetan los límites y si la persona puede volver a sus rutinas con más tranquilidad.
Measure protection rather than activity#
UNESCO supports school responses that prevent violence and protect participation; UNICEF provides digital-safety guidance; WHO notes that emotional wellbeing is part of protection; and the Council of Europe places childrens rights online as well as offline. These sources help adults make decisions without improvising. A useful agreement starts in a calm setting with one plain question: what would help you feel safer today. Family members listen without demanding a perfect account; the school explains what it can do and by when; and the affected person can choose which information is passed on. The immediate aim is not to solve every cause, but to stop exposure, preserve choices and make the response predictable. Coordination is not copying the same message to many people. It means that each adult knows what to do, what information is necessary and what must stay private. A record with date, fact, decision and next review prevents a young person from having to repeat their experience whenever a new professional appears. El acuerdo se escribe con un responsable, un plazo corto y una señal comprobable de que la medida funciona. Nadie debe prometer confidencialidad absoluta cuando hay un riesgo grave, pero sí explicar con honestidad qué se comunicará, a quién y por qué. Si surgen amenazas, coacción, difusión íntima, suplantación o riesgo de autolesión, la protección inmediata y los servicios competentes tienen prioridad. La revisión pregunta si ha disminuido el contacto dañino, si se respetan los límites y si la persona puede volver a sus rutinas con más tranquilidad.
Sources that support the agreement#
A useful agreement starts in a calm setting with one plain question: what would help you feel safer today. Family members listen without demanding a perfect account; the school explains what it can do and by when; and the affected person can choose which information is passed on. The immediate aim is not to solve every cause, but to stop exposure, preserve choices and make the response predictable. Coordination is not copying the same message to many people. It means that each adult knows what to do, what information is necessary and what must stay private. A record with date, fact, decision and next review prevents a young person from having to repeat their experience whenever a new professional appears. UNESCO supports school responses that prevent violence and protect participation; UNICEF provides digital-safety guidance; WHO notes that emotional wellbeing is part of protection; and the Council of Europe places childrens rights online as well as offline. These sources help adults make decisions without improvising. El acuerdo se escribe con un responsable, un plazo corto y una señal comprobable de que la medida funciona. Nadie debe prometer confidencialidad absoluta cuando hay un riesgo grave, pero sí explicar con honestidad qué se comunicará, a quién y por qué. Si surgen amenazas, coacción, difusión íntima, suplantación o riesgo de autolesión, la protección inmediata y los servicios competentes tienen prioridad. La revisión pregunta si ha disminuido el contacto dañino, si se respetan los límites y si la persona puede volver a sus rutinas con más tranquilidad.
