“Libraries and accessible culture: a five-step plan for handling difficulties”

A five-step plan for responding to a specific difficulty without improvising, escalating conflict or losing sight of safety.

Step one: pause and describe the difficulty#

This practical accessibility step requires calm observation, clear communication, named responsibility, and a review date. Cultural participation is a right; staff should remove the identified barrier, offer a workable temporary alternative, and learn from the experience with the person concerned rather than making assumptions.

This practical accessibility step requires calm observation, clear communication, named responsibility, and a review date.

Step two: check safety and rights#

This practical accessibility step requires calm observation, clear communication, named responsibility, and a review date. Cultural participation is a right; staff should remove the identified barrier, offer a workable temporary alternative, and learn from the experience with the person concerned rather than making assumptions.

Step three: listen and choose a response#

This practical accessibility step requires calm observation, clear communication, named responsibility, and a review date. Cultural participation is a right; staff should remove the identified barrier, offer a workable temporary alternative, and learn from the experience with the person concerned rather than making assumptions.

Case: a school visit without accessible information#

This practical accessibility step requires calm observation, clear communication, named responsibility, and a review date. Cultural participation is a right; staff should remove the identified barrier, offer a workable temporary alternative, and learn from the experience with the person concerned rather than making assumptions.

Step four: act with visible responsibilities#

This practical accessibility step requires calm observation, clear communication, named responsibility, and a review date. Cultural participation is a right; staff should remove the identified barrier, offer a workable temporary alternative, and learn from the experience with the person concerned rather than making assumptions.

Case: a workshop changes its format#

This practical accessibility step requires calm observation, clear communication, named responsibility, and a review date. Cultural participation is a right; staff should remove the identified barrier, offer a workable temporary alternative, and learn from the experience with the person concerned rather than making assumptions.

Case: an exhibition meets an unexpected barrier#

This practical accessibility step requires calm observation, clear communication, named responsibility, and a review date. Cultural participation is a right; staff should remove the identified barrier, offer a workable temporary alternative, and learn from the experience with the person concerned rather than making assumptions.

Step five: review, learn and seek support#

This practical accessibility step requires calm observation, clear communication, named responsibility, and a review date. Cultural participation is a right; staff should remove the identified barrier, offer a workable temporary alternative, and learn from the experience with the person concerned rather than making assumptions.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.

The team keeps information clear, checks the measure against a concrete experience, and fixes the next obstacle without shifting work onto the person who named it. Accessibility means rights, participation, and everyday improvement.